JetProtect is JetStor's new long-term coverage and support program designed to help customers get the most out of their JetStor solutions. It provides proactive maintenance, extended coverage options, and high-level support features that ensure your data infrastructure remains reliable, secure, and high-performing over an extended lifecycle.

As businesses increasingly depend on seamless, always-on data environments, the need to protect and optimize storage solutions continues to grow. JetStor recognized that while many customers appreciated our standard warranty, they wanted an even higher level of assurance and strategic guidance. JetProtect addresses this need by offering enhanced coverage, better risk mitigation, and a predictable cost structure for our customers' critical data infrastructures.

Traditional support programs might cover basic parts replacement or technical calls within a certain timeframe. JetProtect elevates this experience by including proactive checks, priority access to experts, and strategic lifecycle planning. Instead of merely reacting to issues, JetProtect helps prevent them from arising in the first place.

• Long-Term Investment Protection: Extend the operational life of your JetStor systems and maximize ROI.
• Proactive Maintenance: Scheduled health checks, firmware updates, and performance assessments to help avoid outages.
• Priority Support: Faster response times, dedicated engineering resources, and a high-touch customer experience.
• Lifecycle Planning: Guidance on system expansions, upgrades, and end-of-life transitions to keep your infrastructure future-ready.
• Predictable Budgeting: A clear cost structure that removes the surprise of unforeseen maintenance or support expenses.

Yes. JetProtect can be tailored to customers who already own JetStor hardware and those acquiring new systems. Our team will evaluate your current setup and usage patterns to recommend the most appropriate coverage tier.

Coverage duration is flexible and customizable. We offer multiple service tiers ranging from one-year extensions to multi-year plans. The intent is to align JetProtect terms with your organization's long-term needs and budget cycles.

Proactive maintenance involves routine system check-ups, performance tuning, firmware/patch management, and best-practice recommendations. JetStor engineers will help schedule these assessments and guide your team on any recommended adjustments.

• Consultation: We work closely with you to understand your JetStor environment, risk profile, and operational goals.
• Plan Selection: Based on our findings, we help you select the coverage level and duration that best suits your needs.
• Onboarding: Once you're enrolled, JetStor sets up health check schedules and assigns you a dedicated support liaison.
• Ongoing Support: Throughout your plan, you'll have direct access to JetStor experts and priority service channels.

Unplanned downtime and emergency repairs can be expensive. JetProtect tackles issues early, preventing them from escalating into major disruptions. In addition, customers can forecast and spread out costs over the coverage period rather than incurring large, unplanned expenses.