Corporate Headquarters

JetStor

5001 Baum Blvd, Suite 680
Pittsburgh, PA 15213 USA

800 213 2667 Toll Free 412 683 9010 Phone 412 683 9070 Fax
Support Request Form

For technical support, use this form; for replacement parts, start with the RMA section below.
Our team typically responds within 1–2 hours.

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Having trouble uploading a .tar or .tar.gz file? Please convert it to a .zip or .rar file first.
File over 10 MB? Email support@jetstor.com for a secure upload link.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Corporate Headquarters (US)

5001 Baum Blvd, Suite 680
Pittsburgh, PA 15213 USA

800 213 2667 Toll Free 412 683 9010 Phone 412 683 9070 Fax

RMA / Replacement Parts

Need a replacement part?

If your request is related to defective parts, drive or controller replacements, warranty replacement, or return authorization, please use the RMA Request Form.

Open RMA Request Form

For technical support, use the form above.

Protect Your JetStor Investment

Ensure long-term resilience and peak performance for your storage infrastructure with comprehensive protection and proactive support.

GET STARTED WITH JETPROTECT VIEW SLA

🛡️
Enhanced
Longevity

Extend hardware lifespan beyond standard warranties

🔍
Proactive
Monitoring

Regular health checks and firmware updates

⚡
Priority
Support

Direct access to senior engineers

📈
Future
Proofing

Seamless technology upgrades

JetProtect Features

  1. Instant CRU Replacements

    Quickly resolve hardware issues

    Replace controllers, fans, or power supplies with customer-friendly units shipped directly to you. Install with step-by-step guidance and return defective parts effortlessly, with no extra costs or delays.

  2. 24/7 Priority Support

    Always-on expert assistance

    Resolve critical issues immediately with direct access to JetStor engineers, day or night, holidays included. No tiers, no waitlists: just fast solutions to keep your systems running.

  3. On-Site Technician Dispatch

    Hands-on repairs when you need them

    Schedule certified technicians for complex hardware fixes in your region. Focus on your business while we handle the rest.

  4. Rapid Drive Replacement

    Keep RAID arrays resilient

    Get replacement drives shipped immediately after failure reports. Swap, integrate, and return defective units seamlessly, ensuring continuous operation.

  5. Expert Storage Consulting

    Strategic guidance at no extra cost

    JetProtect members unlock:
    • Disaster recovery planning: Partner-backed data recovery and custom continuity strategies.
    • Infrastructure optimization: Tailored SAN/NAS designs for scalability and performance.
    • Archiving & lifecycle management: Future-proof your data strategy with industry-specific solutions.

FAQ

Where do I request an RMA or replacement part?

Use the RMA Request Form for replacement parts, warranty replacement requests, and return authorization. For technical troubleshooting, use the Support Form above.

How do I download firmware, manuals, or support packages?

Visit the JetStor Knowledgebase for the latest resources. Unsure how to download your JetStor support package? Follow these instructions.

How does remote support with AnyDesk work?

AnyDesk allows JetStor technicians to securely access your system for troubleshooting. Download AnyDesk here.

What are JetStor’s standard warranty terms?

Coverage varies by product. Review the Standard Warranty PDF for details.

What are your business hours for telephone support?

Standard support is available 9:00 AM to 7:00 PM EST, weekdays. For after-hours emergencies, purchase Extended Telephone Support packs.

Stay Up to Date with JetStor