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Pittsburgh, PA – Feb 18, 2025 – JetStor, a leading provider of high-performance data storage solutions, today announced the launch of JetProtect, a robust new program designed to help organizations extend the life, maximize the value, and reinforce the stability of their JetStor data infrastructure.

JetProtect offers advanced coverage options, proactive maintenance, and strategic lifecycle management to help businesses mitigate downtime risk and streamline operational costs. By delivering priority support and regular health assessments, JetProtect ensures that JetStor systems deliver optimal performance throughout their extended service life.

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Data storage infrastructures are the backbone of modern business operations, our customers told us they needed more than a short-term fix—they wanted a comprehensive, cost-effective way to safeguard both their data and the significant investments they’ve made in JetStor solutions. With JetProtect, they can rest assured that their critical systems are closely monitored and expertly maintained, allowing them to focus on the innovative work that moves their organizations forward.‍‍

Jim Gallagher, CEO of JetStor

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JetProtect is available immediately in multiple tiers, providing flexible options for data infrastructure managers who need to align technical support, system protection, and cost efficiency with long-term operational and compliance requirements.

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Key Benefits of JetProtect Include:

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• Extended Coverage – Tailored service periods and support levels to maximize the lifespan of JetStor systems.
• Proactive Monitoring & Maintenance – Regular system check-ups, firmware updates, and performance tuning to prevent small issues from escalating.
• Priority Access to Expert Support – Rapid response times and direct communication with specialized JetStor engineers.
• Lifecycle Planning & Guidance – Strategic roadmaps for expansions, upgrades, and refreshes to sustain peak system performance over time.
• Predictable Budgeting – Consolidated and transparent cost structures to eliminate unexpected financial surprises.

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For more information about JetProtect or to enroll, please visit JETPROTECT PAGE or contact the JetStor sales team.

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FAQ

1. What is JetProtect?

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JetProtect is JetStor’s new long-term coverage and support program designed to help customers get the most out of their JetStor solutions. It provides proactive maintenance, extended coverage options, and high-level support features that ensure your data infrastructure remains reliable, secure, and high-performing over an extended lifecycle.

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2. Why is JetStor launching JetProtect now?

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As businesses increasingly depend on seamless, always-on data environments, the need to protect and optimize storage solutions continues to grow. JetStor recognized that while many customers appreciated our standard warranty, they wanted an even higher level of assurance and strategic guidance. JetProtect addresses this need by offering enhanced coverage, better risk mitigation, and a predictable cost structure for our customers’ critical data infrastructures.

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3. How does JetProtect differ from standard support or other service contracts?

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Traditional support programs might cover basic parts replacement or technical calls within a certain timeframe. JetProtect elevates this experience by including proactive checks, priority access to experts, and strategic lifecycle planning. Instead of merely reacting to issues, JetProtect helps prevent them from arising in the first place.

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4. What are the key benefits of enrolling in JetProtect?

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• Long-Term Investment Protection: Extend the operational life of your JetStor systems and maximize ROI.
• Proactive Maintenance: Scheduled health checks, firmware updates, and performance assessments to help avoid outages.
• Priority Support: Faster response times, dedicated engineering resources, and a high-touch customer experience.
• Lifecycle Planning: Guidance on system expansions, upgrades, and end-of-life transitions to keep your infrastructure future-ready.
• Predictable Budgeting: A clear cost structure that removes the surprise of unforeseen maintenance or support expenses.

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5. Is JetProtect available for both new and existing JetStor systems?

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Yes. JetProtect can be tailored to customers who already own JetStor hardware and those acquiring new systems. Our team will evaluate your current setup and usage patterns to recommend the most appropriate coverage tier.

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6. How long does JetProtect coverage last?

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Coverage duration is flexible and customizable. We offer multiple service tiers ranging from one-year extensions to multi-year plans. The intent is to align JetProtect terms with your organization’s long-term needs and budget cycles.

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7. What does proactive maintenance include?

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Proactive maintenance involves routine system check-ups, performance tuning, firmware/patch management, and best-practice recommendations. JetStor engineers will help schedule these assessments and guide your team on any recommended adjustments.

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8. How does the enrollment process work?

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1. Consultation: We work closely with you to understand your JetStor environment, risk profile, and operational goals.
2. Plan Selection: Based on our findings, we help you select the coverage level and duration that best suits your needs.
3. Onboarding: Once you’re enrolled, JetStor sets up health check schedules and assigns you a dedicated support liaison.
4. Ongoing Support: Throughout your plan, you’ll have direct access to JetStor experts and priority service channels.

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9. How does JetProtect help reduce costs over time?

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Unplanned downtime and emergency repairs can be expensive. JetProtect tackles issues early, preventing them from escalating into major disruptions. In addition, customers can forecast and spread out costs over the coverage period rather than incurring large, unplanned expenses.

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10. How can I learn more or sign up?

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To enroll or find out more, visit our JetProtect page or contact Jim Gallagher, CEO of JetStor, at info@jetstor.com. We’ll be happy to walk you through the features, costs, and recommended plans tailored to your environment.

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About JetStor

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JetStor specializes in delivering high-performance, cost-effective data storage solutions trusted by organizations worldwide. Our mission is to ensure your data remains available, secure, and scalable for whatever the future holds. With the launch of JetProtect, we’re reaffirming our commitment to providing end-to-end data infrastructure protection that evolves alongside our customers’ needs.

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